Refund Policy

Erden Creamery Pvt Ltd is the licensed owner of the brand Erden Creamery the website www.erdencreamery.com and the Mobile Application Erden Creamery (“Website/Application”). By accessing the services provided by the Application/Website you agree to the following Terms of Service;

Pricing

All the products listed on the Website/Application will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Website/Application/Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order into your wallet held with Erden Creamery. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the Website/Application, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

We have a Return and Refund policy that entitles all our members to return the product at the time of delivery if due for some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the returned product which will be credited to your wallet/account on the Website/Application. This can be used to pay your subsequent shopping bills.

Quality Liability

Erden Creamery Pvt Ltd is in the business of selling products listed on the Website/Application and does not undertake the manufacturing of these products. We ensure basic quality checks like Expiry Date etc. but are not liable for any medical/health/or other repercussions pertaining to the consumption of the product. The customer is solely responsible for the product she/he purchases and the effects of the consumption of these products are her/his responsibility including any expenses or costs that medical treatment or any other action may ensue.

Contact Information

Please contact us at www.erdencreamery.com/contact