Refund Policy

Refund Policy

Erden Creamery Pvt Ltd is the licensed owner of the brand Erden Creamery the website www.erdencreamery.com and the Mobile Application Erden Creamery (“Website/Application”). By accessing the services provided by the Application/Website you agree to the following Terms of Service;

Pricing

All the products listed on the Website/Application will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Website/Application/Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order into your wallet held with Erden Creamery. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the Website/Application, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

We have a Return and Refund policy that entitles all our members to return the product at the time of delivery if due for some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the returned product which will be credited to your wallet/account on the Website/Application. This can be used to pay your subsequent shopping bills.

Quality Liability

Erden Creamery Pvt Ltd is in the business of selling products listed on the Website/Application and does not undertake the manufacturing of these products. We ensure basic quality checks like Expiry Date etc. but are not liable for any medical/health/or other repercussions pertaining to the consumption of the product. The customer is solely responsible for the product she/he purchases and the effects of the consumption of these products are her/his responsibility including any expenses or costs that medical treatment or any other action may ensue.

Contact Information

Please contact us at www.erdencreamery.com/contact 

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FAQ's

We provide a range of milk and milk products that include  A2 Desi Cow Milk, Ghee, Curd, and Butter. Buffalo Milk, Ghee, Curd, and Butter.

A1 milk, is the most commonly used and is abundantly available. It is obtained from cows of Western origin like Holstein, Jersey, etc.  The A2 milk is obtained from the cows of Indian origin like Gir, Sahiwal, Malnad gidda,etc. Indian native breeds of cows and buffaloes are of A2 milk type and hence are a source of safe milk.

A2 Cow Milk is a rich source of minerals such as calcium, potassium, and phosphorus which are necessary for strong bones and teeth, better functioning of muscles, regulation of blood pressure, tissue and cell growth, and enhancement of good cholesterol (HDL), and maintain overall nourishment and well-being of the body. The a2 Milk is claimed to offer an alternative to help gain the recommended amount of calcium, without digestive discomfort.

A2 Cow Milk is a rich source of minerals such as calcium, potassium, and phosphorus which are necessary for strong bones and teeth, better functioning of muscles, regulation of blood pressure, tissue and cell growth, and enhancement of good cholesterol (HDL), and maintain overall nourishment and well-being of the body. The a2 Milk is claimed to offer an alternative to help gain the recommended amount of calcium, without digestive discomfort.

Direct from the farm, with No middlemen, Unadulterated and pure, filled with nutrition, and easy on the gut.

Farm to home in just 12-15 hours of milking.

Untouched by human hands

Pure and Fresh

Unadulterated

Milk is delivered before 7:30 am.



You can get your milk subscription started through our  Erden Creamery Mobile App. You can download the app from the Google Play store or Apple iOS App store and get your subscription started or you can also order products whenever you need.

The cutoff time to order the milk is 8:45 pm.

Google Play Store https://play.google.com/store/apps/details?id=com.mrmilkman.erden

Apple iOS Store https://apps.apple.com/ug/app/erden-creamery/id1588566836

You can also get in touch with us for more details 

 

Tel : 078996 58666 | 70223 67821

email: contact.erden@gmail.com