Delivery Policy

Delivery Policy

Do you do same-day delivery and what are the delivery timings?

When orders are placed before 8.30, we do next day morning delivery before 7:00 AM.

What if the product is missing/damaged?

Please inform our customer care team at the earliest (on the same day ie before 10 am in case you have not received your product or if it is damaged  We will be happy to replace/refund as appropriate.

How do you confirm the delivery?

We send an automated message to you on our App notification to confirm the delivery. If you have not received the product but received the message, please inform customer care by chat/mail for us to take appropriate action.

What is your delivery method?

As always, all our deliveries are contactless. Depending on the permission given by your society to us, we can deliver at the security gate or lobby or door delivery. Please keep a bag outside your door or at the security gate/lobby. Our delivery executive will deliver all your orders into the bag and ring the bell if door delivery is based on your permission method selected in the App. Any return issues about the delivery will be handled by our customer care team.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Manjunatha Krishnamurthy 

Address: 1/3 Bellikere Village, Muthasandra Post, 

Anugondanahalli Hobli, Hoskote Taluk, 

Bangalore 560087

Phone No: 8884688655

E-mail: Manjunatha.k@erdencreamery.com

If you wish to make a complaint regarding any violation of the provisions of the Policy, you may send a written complaint to the Grievance Officer, who shall redress the complaint in accordance with the provisions of the Information Technology Act, 2000 and Rules made thereunder.

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FAQ's

We provide a range of milk and milk products that include  A2 Desi Cow Milk, Ghee, Curd, and Butter. Buffalo Milk, Ghee, Curd, and Butter.

A1 milk, is the most commonly used and is abundantly available. It is obtained from cows of Western origin like Holstein, Jersey, etc.  The A2 milk is obtained from the cows of Indian origin like Gir, Sahiwal, Malnad gidda,etc. Indian native breeds of cows and buffaloes are of A2 milk type and hence are a source of safe milk.

A2 Cow Milk is a rich source of minerals such as calcium, potassium, and phosphorus which are necessary for strong bones and teeth, better functioning of muscles, regulation of blood pressure, tissue and cell growth, and enhancement of good cholesterol (HDL), and maintain overall nourishment and well-being of the body. The a2 Milk is claimed to offer an alternative to help gain the recommended amount of calcium, without digestive discomfort.

A2 Cow Milk is a rich source of minerals such as calcium, potassium, and phosphorus which are necessary for strong bones and teeth, better functioning of muscles, regulation of blood pressure, tissue and cell growth, and enhancement of good cholesterol (HDL), and maintain overall nourishment and well-being of the body. The a2 Milk is claimed to offer an alternative to help gain the recommended amount of calcium, without digestive discomfort.

Direct from the farm, with No middlemen, Unadulterated and pure, filled with nutrition, and easy on the gut.

Farm to home in just 12-15 hours of milking.

Untouched by human hands

Pure and Fresh

Unadulterated

Milk is delivered before 7:30 am.



You can get your milk subscription started through our  Erden Creamery Mobile App. You can download the app from the Google Play store or Apple iOS App store and get your subscription started or you can also order products whenever you need.

The cutoff time to order the milk is 8:45 pm.

Google Play Store https://play.google.com/store/apps/details?id=com.mrmilkman.erden

Apple iOS Store https://apps.apple.com/ug/app/erden-creamery/id1588566836

You can also get in touch with us for more details 

 

Tel : 078996 58666 | 70223 67821

email: contact.erden@gmail.com