Terms and Conditions
Terms and Conditions
Erden Creamery Pvt Ltd is the licensed owner of the brand Erden Creamery the
Website www.erdencreamery.com and the Mobile Application Erden Creamery Farm Direct (“Website/Application”). By accessing the services provided by the Application/Website you agree to the following Terms of Service;
As part of the registration process on the Website/Application, Erden Creamery Pvt Ltd may collect information about you, such as Name including first and last name, email address, mobile phone number, contact details, Address, Postal code, Lifestyle preferences, Demographic profile (like your age, gender, occupation, education, address, etc.) and information about the pages on the Website/Application you visit/access, the links you click on the Website/Application, the number of times you access the page and any such browsing information.
License & Website/Application Access
Erden Creamery Pvt Ltd grants you a limited sub-license to access and make personal use of this Website/Application and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Erden Creamery. This license does not include any resale or commercial use of this Website/Application or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website/Application or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website/Application or any portion of this Website/Application may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express wrote consent of Erden Creamery. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Website/Application or of Erden Creamery Pvt Ltd and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Website/Application’s or Erden Creamery’s name or trademarks without the express written consent of Erden Creamery. Any unauthorized use terminates the permission or license granted by Erden Creamery.
Account & Registration Obligations
All shoppers have to register and log in for placing orders on the Website/Application. You have to keep your account and registration details current and correct for communications related to your purchases from the Website/Application. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing or by contacting customer service.
All the products listed on the Website/Application will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
Cancellation by Website/Application/Customer
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order into your wallet held with Erden Creamery. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the Website/Application, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Return & Refunds
We have a Return and Refund policy that entitles all our members to return the product at the time of delivery if due for some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the returned product which will be credited to your wallet/account on the Website/Application. This can be used to pay your subsequent shopping bills.
Erden Creamery Pvt Ltd is in the business of selling products listed on the Website/Application and does not undertake the manufacturing of these products. We ensure basic quality checks like Expiry Date etc. but are not liable for any medical/health/or other repercussions pertaining to the consumption of the product. The customer is solely responsible for the product she/he purchases and the effects of the consumption of these products are her/his responsibility including any expenses or costs that medical treatment or any other action may ensue.
Nutritionist Advice & Product Categorization Liability
Erden Creamery Pvt Ltd provides Nutritionist Advice and ‘Filters’ for the categorization of Products. These recommendations are based on research done by Manufacturers and Nutritionists. However, Erden Creamery Pvt Ltd is not liable for any repercussion caused by the use of any product based on the recommendations on the Website/Application.
We provide a range of milk and milk products that include A2 Desi Cow Milk, Ghee, Curd, and Butter. Buffalo Milk, Ghee, Curd, and Butter.
A1 milk, is the most commonly used and is abundantly available. It is obtained from cows of Western origin like Holstein, Jersey, etc. The A2 milk is obtained from the cows of Indian origin like Gir, Sahiwal, Malnad gidda,etc. Indian native breeds of cows and buffaloes are of A2 milk type and hence are a source of safe milk.
A2 Cow Milk is a rich source of minerals such as calcium, potassium, and phosphorus which are necessary for strong bones and teeth, better functioning of muscles, regulation of blood pressure, tissue and cell growth, and enhancement of good cholesterol (HDL), and maintain overall nourishment and well-being of the body.
The a2 Milk is claimed to offer an alternative to help gain the recommended amount of calcium, without digestive discomfort.
Milk that is not pasteurized is called raw milk.
Pasteurized milk is a raw milk that has been heated to a specified temperature and time to kill pathogens that may be found in the raw milk.
It is important to heat the milk before consumption.
Direct from the farm, with No middlemen, Unadulterated and pure, filled with nutrition, and easy on the gut.
Farm to home in just 12-15 hours of milking.
Untouched by human hands
Pure and Fresh
Milk is delivered before 7:30 am.
You can get your milk subscription started through our Erden Creamery Mobile App. You can download the app from the Google Play store or Apple iOS App store and get your subscription started or you can also order products whenever you need.
The cutoff time to order the milk is 8:45 pm.
Google Play Store https://play.google.com/store/apps/details?id=com.mrmilkman.erden
Apple iOS Store https://apps.apple.com/ug/app/erden-creamery/id1588566836
You can also get in touch with us for more details
Tel : 078996 58666 | 70223 67821